Standard Reservation Policies
Check in begins at 4pm on your arrival date unless you book a same-day arrival. An earlier arrival time may be requested but is not guaranteed.
For bookings made with a same-day arrival check in begins at 6pm.
Big Bear Vacations reserves the right to require in person check in for any reservation deemed necessary.
A physical credit card and matching valid ID is required to obtain access information for your home.
If in person check-in is required and you arrive after office hours, your reservation is subject to a $50 After Hours Arrival fee.
Check out for all properties is 10am. An extension on check out may be offered but is not guaranteed.
Cancellation Policy
Third Party reservations are subject to Third Party Cancelation policies.
Long Term Stays (Over 14 Days) will fall under Long Term Cancellation Policies which allow a cancellation with refund up to 30 Days prior to arrival. Long Term Stays are non-refundable once within 30 Days of Arrival.
Group Reservations (16+ People/More Than One Home) will fall under Group Cancellation Policies which allow a cancellation with refund up to 30 Days prior to arrival. Group Reservations are non-refundable once within 30 Days of Arrival.
All other reservations under our Standard Cancellation Policy are fully refundable up to 14 days prior to arrival.
Once within 13 days of arrival and up to 8 days from arrival, 50% of the reservation value will be refunded.
Once 7 days from arrival, the reservation is nonrefundable.
NO REFUNDS will be made for cancellations due to weather, road conditions, acts of nature, mechanical or electrical failure, malfunction of spa, TV, or other equipment, or other factors beyond our control.
CSA Travel Insurance:
You can add in CSA Travel Protection for 6.95% of your reservation.
Here is a link to the insurance description:
Description of Travel Insurance Coverage
gr330-gr332-why-buy gr330-gr332-why-buy-mountain-summer gr330-gr332-why-buy-mountain-winter
Guaranteed Cancellation:
You can add in our Guaranteed Cancellation option for 10% of your reservation total at the time of making your reservation only.
This protection covers you for any cancellation reason and will provide you with a 90% refund of the reservation total back as long as your cancellation is received 48 hours prior to your arrival.
