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Big Bear Cabins and Vacation Rentals in Big Bear Lake, CA
FAQ's About your Reservations
How do I check in to my Big Bear Cabin?
Check-in is anytime after 3 PM on the day of your arrival.
To check-in, please bring your completed Express Check-In Packet to our office at
41693 Big Bear Boulevard. We strongly encourage all of our guests to print, fill out, and bring with them the “Express Check-In Packet” that we email after the reservation is made. If you have not received your “Express Check-In Packet” please call your Guest Service Representative and ask for a copy.Should you wish to check into your home early, stop in our office on the day of your arrival and, if your cabin is clean, we will check you in early. Please know that check out time is at 11 AM and we do need some time to clean before we can let the next guest in. If your home was occupied the night prior to your arrival, chances are it will not be ready until the 3 PM check in time.
How do I check out my rental?
Check-out is anytime before 11 AM on the day of your departure.
To check-out bring your key to our office at 41693 Big Bear Blvd.
Click here for directions.What amenities should I expect and what should I bring with me to Big Bear?
Each of our homes and Big Bear cabins is different though most have these basic things in common.
The kitchen will have at minimum the essential items to cook and eat a meal. Plates, cups, silverware, pots and pans are all provided for you by the homeowner however anything above and beyond this is extra and will depend on your choice of home. If you require specialty items to cook with we recommend you bring those along. Other kitchen items we recommend you bring include paper towels, dish soap, foil, Tupperware and baggies.
Each bathroom will have clean towels, wash clothes, hand towels, and bath mats for the guests as well as a small selection of soap, shampoo and conditioner. We do not require the home to have hair dryers, irons and ironing boards.
Each bed setup may be different however they will all have fresh linen provided. We recommend you to bring extra blankets if you are coming in the winter and not used to cold mountain nights.
Can I cancel my existing cabin reservation?
Reservations are non-refundable once made unless the request for cancellation is beyond 30 days from arrival date (45 days for holidays). A cancellation fee of $75.00 or 10% of the reservation amount (whichever is greater) applies. Reservations cancelled inside the 30 days of arrival date will receive a Rain Check valid for 6 months if the cabin is rebooked for all dates being cancelled. NO refunds will be made for cancellations due to weather, road conditions, acts of nature, mechanical, electrical failure of malfunctions with spas, TV's or other of equipment, sighting of insects, rodents, or other circumstances beyond our control.
The credit card and ID charged for your reservation MUST BE PRESENT at the time of check-in. If original credit card is not available we may switch the charge onto a different card with an administrative fee of 4.62%. For cash payments this fee does not apply.
Is there a security deposit?
Most of our vacationers pay for the damage waiver in lieu of leaving a $1000 security deposit during their stay. The damage waiver covers your stay in the home against accidental damage and is based on a % of your rent. Should you choose to decline the damage waiver, a $1000 security deposit is required and to be held for 30 days following your stay.
Can I bring my pet with me to Big Bear?
Yes, pets are welcome in most cabins for the small fee of $10.00 per pet per day. Please make sure the home you are booking allows pets when you make the reservation. You can search for and book pet friendly homes online as well.
Visit the pet page for more info.
Phone:
41693 Big Bear Blvd, Box 110410, Big Bear Lake, CA 92315
e-mail: reservations@bigbearvacations.com
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